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  • ACCEPT some responsibility for making it work

  • UNDERSTAND what others are trying to say verbally and non-verbally

  • REMEMBER the theme and aims of the seminar and keep to the point

  • OBSERVE carefully the behaviour of others and the nature of the participation

  • LISTEN attentively to discussion and other activities

  • ENCOURAGE others to respond positively to your contribution

  • RELATE ideas to your personal and professional experience

  • TOLERATE views that may be alien to your values and counter them diplomatically